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Role Purpose, Key Accountabilities & Responsibilities:

• Acquiring new clients & managing the account from a long term perspective
• Be a single point contact for the client & the back end team.
• To acquire new clients and ensure quality delivery standards.
• High involvement in Research, Planning & Strategy making to ensure new client participation.
• Should be updated with the latest technology & regular market information to ensure selling the service at the right time, as per the client pitch.
• Negotiate with Clients on cost estimation and budget to ensure good results & maximum profitability.
• Act as a single point of contact between the client and the internal team.
• Understanding the clients event requirement & accordingly involve the internal team to provide innovative solutions & measures.
• To provide timely feedback to the internal Team and make sure appropriate revisions are made to the concept, design, estimate, etc.
• To coordinate with all the departments and ensure execution on all fronts from pre to post events.

Key Skills, Knowledge, Experience and Competencies required to fulfil role:

QUALIFICATION

Graduate / Post Graduate in Event Management / Marketing / Advertising

Behavioural Competency

• A good command on English language with good Inter Personal Skills
• Good at negotiating with clients, vendors & internal customers
• Selling instincts with a forward thinking approach
• Smart Judgment to take independent decision and Good at Presentation Skills

Technical Competency

• Sound Knowledge on Event Set Ups & BTL activities-Proficiency in Microsoft Office & MS Power Point.
• Adaptable, emotionally resilient and professional approach suitable for a fast-paced, ever-changing environment.
• Good communicator, able to deal with internal and external clients at all levels, and present concepts and ideas effectively.

Role Purpose, Key Accountabilities & Responsibilities:

• Provide support in analysing the existing product portfolio (covering client feedback and FAM trips), competitor analysis, client requirements, etc. to understand the need for a new product, review and redesign existing products. The role also requires to have a clear understanding of deliverables with the ability to design/ develop the most ideal solution with the designate priorities and timelines.
• Conduct market research on product competiveness, consumer behaviour, monitoring market trends and identifying potential areas for innovation
• Sourcing of new products and services to add to the content library (tours, excursions and activities, transfer services, Rep services)
• Management of content repository, ensure digital content generation; smooth coordination with operations & sales team as well as manage the online systems, maintaining the content library
• Contribute to formulate brochures for FIT's & GIT's , e-fliers for effective communication
• Support in full compliance with the ISO 9001:2015 standards of the company’s Quality Management System for product development and ensure product and service standards are met by operations, transport, service delivery and other units of the Organisation
• To maintain good rapport with Suppliers and generate opportunities to work together.
• Assist in trainings on new products and destination services for sales and operations teams
• Define collateral for clients and communication through various channels: experience / accommodation / transport menu for accounts, website and social media, optional maps for upselling to end consumers in destination (sales in destination) to name, but a few
• Support in destination, product and content related initiatives across the org
• Assist with content for all communication for both internal and external stakeholders

Key Skills, Knowledge, Experience and Competencies required to fulfil role:

• A minimum of 2-5 years’ experience in a Product Development, Marketing, Commercial or similar roles within the travel industry, ideally in an international corporate environment.
• Excellent communication and collaboration skills, ability to manage multiple stakeholders
• Must have analytical & structured approach to work
• Thorough professional with a proactive attitude, capable of thinking in and out of the box
• Working knowledge of general business IT applications.
• Proficiency in English language, foreign language will be an added advantage
• Empathy, cultural awareness and ethical business practices. Experience working in a multi-cultural environment would be a very valuable asset. 
• Client and results orientated with a flexible and resilient approach and the ability to build good relationships with clients, authorities and colleagues.

ROLE AT A GLANCE

To support the operations team in their Ticketing requirement for Inbound, MICE and staff travel. Minimize travel cost by exploring best options. Generate additional revenue by negotiating hard with airlines / consolidators.

Key Responsibilities:

• Taking care of FIT bookings for LPTI/MICE as well the handling of group bookings.
• Providing web check-in, seat allocation, meal requests, special service request, and customizing travel plans to suit client requirements.
• Handling all tickets related accounts like refunds, wavier, raising credit note, ADMS and cooperate card reports. 
• LCC billing of ticketing department.
• Follow up with the Airlines in case of delay & informing the same to operations/ MICE department in advance & resolving the issue.
• Solve the issues related to cancellation, date change, refund etc. 
• Develop good PR with Airlines Sales team

KEY SKILLS, KNOWLEDGE & COMPETENCIES REQUIRED FOR THE ROLE

1. Negotiation skills 
2. Good Contacts & Rapport with airlines personnel
3. Excellent knowledge of ticketing
4. Good communication skills.

ADDITIONAL INFORMATION

• A result oriented professional with nearly 2-5 years of experience, handled Inbound FIT/GIT bookings, International & Domestic Air Ticketing & local transportation.
• Diploma in MS-Office from ITEC Computer Point
• Diploma in Medical Transcription from Pan American Institute
• Diploma in Accounts from ITG (Information Technology Group)
• One week course Abacus/Amadeus.

Role Purpose, Key Accountabilities & Responsibilities:

• Provide support in analysing the existing product portfolio (covering client feedback and FAM trips), competitor analysis, client requirements, etc. to understand the need for a new product, review and redesign existing products. The role also requires to have a clear understanding of deliverables with the ability to design/ develop the most ideal solution with the designate priorities and timelines.
• Conduct market research on product competiveness, consumer behaviour, monitoring market trends and identifying potential areas for innovation
• Sourcing of new products and services to add to the content library (tours, excursions and activities, transfer services, Rep services)
• Management of content repository, ensure digital content generation; smooth coordination with operations & sales team as well as manage the online systems, maintaining the content library
• Contribute to formulate brochures for FIT's & GIT's , e-fliers for effective communication
• Support in full compliance with the ISO 9001:2015 standards of the company’s Quality Management System for product development and ensure product and service standards are met by operations, transport, service delivery and other units of the Organisation
• To maintain good rapport with Suppliers and generate opportunities to work together.
• Assist in trainings on new products and destination services for sales and operations teams
• Define collateral for clients and communication through various channels: experience / accommodation / transport menu for accounts, website and social media, optional maps for upselling to end consumers in destination (sales in destination) to name, but a few
• Support in destination, product and content related initiatives across the org
• Assist with content for all communication for both internal and external stakeholders

Key Skills, Knowledge, Experience and Competencies required to fulfil role:

• A minimum of 2-5 years’ experience in a Product Development, Marketing, Commercial or similar roles within the travel industry, ideally in an international corporate environment.
• Excellent communication and collaboration skills, ability to manage multiple stakeholders
• Must have analytical & structured approach to work
• Thorough professional with a proactive attitude, capable of thinking in and out of the box
• Working knowledge of general business IT applications.
• Proficiency in English language, foreign language will be an added advantage
• Empathy, cultural awareness and ethical business practices. Experience working in a multi-cultural environment would be a very valuable asset. 
• Client and results orientated with a flexible and resilient approach and the ability to build good relationships with clients, authorities and colleagues.

ROLE AT A GLANCE

To support the operations team in their Ticketing requirement for Inbound, MICE and staff travel. Minimize travel cost by exploring best options. Generate additional revenue by negotiating hard with airlines / consolidators.

Key Responsibilities:

• Taking care of FIT bookings for LPTI/MICE as well the handling of group bookings.
• Providing web check-in, seat allocation, meal requests, special service request, and customizing travel plans to suit client requirements.
• Handling all tickets related accounts like refunds, wavier, raising credit note, ADMS and cooperate card reports. 
• LCC billing of ticketing department.
• Follow up with the Airlines in case of delay & informing the same to operations/ MICE department in advance & resolving the issue.
• Solve the issues related to cancellation, date change, refund etc. 
• Develop good PR with Airlines Sales team

KEY SKILLS, KNOWLEDGE & COMPETENCIES REQUIRED FOR THE ROLE

1. Negotiation skills 
2. Good Contacts & Rapport with airlines personnel
3. Excellent knowledge of ticketing
4. Good communication skills.

ADDITIONAL INFORMATION

• A result oriented professional with nearly 2-5 years of experience, handled Inbound FIT/GIT bookings, International & Domestic Air Ticketing & local transportation.
• Diploma in MS-Office from ITEC Computer Point
• Diploma in Medical Transcription from Pan American Institute
• Diploma in Accounts from ITG (Information Technology Group)
• One week course Abacus/Amadeus.

Role Purpose, Key Accountabilities & Responsibilities:

• Acquiring new clients & managing the account from a long term perspective
• Be a single point contact for the client & the back end team.
• To acquire new clients and ensure quality delivery standards.
• High involvement in Research, Planning & Strategy making to ensure new client participation.
• Should be updated with the latest technology & regular market information to ensure selling the service at the right time, as per the client pitch.
• Negotiate with Clients on cost estimation and budget to ensure good results & maximum profitability.
• Act as a single point of contact between the client and the internal team.
• Understanding the clients event requirement & accordingly involve the internal team to provide innovative solutions & measures.
• To provide timely feedback to the internal Team and make sure appropriate revisions are made to the concept, design, estimate, etc.
• To coordinate with all the departments and ensure execution on all fronts from pre to post events.

Key Skills, Knowledge, Experience and Competencies required to fulfil role:

QUALIFICATION

Graduate / Post Graduate in Event Management / Marketing / Advertising

Behavioural Competency

• A good command on English language with good Inter Personal Skills
• Good at negotiating with clients, vendors & internal customers
• Selling instincts with a forward thinking approach
• Smart Judgment to take independent decision and Good at Presentation Skills

Technical Competency

• Sound Knowledge on Event Set Ups & BTL activities-Proficiency in Microsoft Office & MS Power Point.
• Adaptable, emotionally resilient and professional approach suitable for a fast-paced, ever-changing environment.
• Good communicator, able to deal with internal and external clients at all levels, and present concepts and ideas effectively.